GLOSSARY
Observability
Observability helps investigate AI workflows. Identify evidence about errors, delays and cost while avoiding unnecessary logs of confidential customer content.
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GLOSSARY
Open source AI
Open-source AI: understand the OSI definition and assess the actual rights, operating responsibilities and switching options behind an openness claim.
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Open weight
Open model weights provide access to learned parameters. Explore the options they create and the licensing, quality and operating responsibilities that remain.
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Orchestration
Orchestration connects AI, tools and approvals into a workflow. In sales, the quality of handovers determines whether it reduces effort or creates new failures.
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Policy engine
A policy engine evaluates permissions and approvals. It makes sales rules testable, while the application must enforce decisions where each action occurs.
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Probabilistic
Probabilistic AI uses probabilities. Understand variable answers, the limits of repeated agreement and the evidence needed for a responsible sales decision.
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Prompt
A useful prompt specifies the task, context and requirements. Sales teams can improve drafts while keeping assumptions and unanswered questions visible.
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Prompt injection
Prompt injection redirects AI through inputs or external content. Assess the risk in sales research and why limited permissions matter beyond prompt wording.
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Quantization
Quantization can reduce AI model memory requirements. Business decisions need evidence about output quality, target hardware and the cost of accepted results.
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Reasoning
Reasoning models process complex tasks through connected steps. Assess when extra processing improves negotiation options and what evidence is needed.
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Red team
A red team deliberately tests weaknesses in AI applications. Clear scenarios, independent assessment and retesting turn findings into evidence of improvement.
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Retention
Retention defines which information stays stored and for how long. Sales workflows need a clear purpose, appropriate limits and verified deletion processes.
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Retrieval augmented generation (RAG)
RAG adds retrieved information to AI responses. In sales, reliable answers depend on search quality, current documents, permissions and support for each claim.
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Return on investment (ROI)
ROI for AI projects connects financial benefit with cost. Understand why saved time is not automatically cash saved and how to establish a credible comparison.
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Scalability
AI scalability handles more users and work at an agreed service quality. Capacity, approval bottlenecks and cost per useful result need joint assessment.
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Self hosting
Self-hosting AI brings responsibility for infrastructure and applications. Assess control, operating capability and full cost for the intended sales workflow.
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Semantic fidelity
Semantic fidelity preserves statements, conditions and uncertainty in AI summaries. It keeps customer interest, assumptions and commitments distinguishable.
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Structured output
Structured AI outputs supply defined fields for CRM workflows. Valid formats can contain incorrect values, requiring schema checks and substantive review.
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Synthetic data
Synthetic data creates targeted AI test cases. Assess how well it represents real work and whether it could reveal information about underlying records.
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Temperature
Temperature influences output selection in supported AI models. Low settings do not ensure correctness; test configurations against actual task requirements.
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Tenant isolation
Tenant isolation protects customer boundaries in shared AI applications. Controls must cover storage, search, background work and operational processes.
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Throughput
Throughput measures work processed over time. Sales teams also need to understand waiting times, output quality and the treatment of urgent requests.
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Token
Tokens are the processing units of language models. They affect capacity and cost; their price alone cannot establish the cost of a useful business result.
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Token budget
Token budgets control the resources available to an AI request. Useful limits preserve essential information and make incomplete answers visible to the user.
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